Frequently asked questions
1. Are your parts genuine OEM parts?
No. Our products are aftermarket or compatible replacement parts designed to meet or exceed OEM specifications. All OEM names, models, and part numbers are used for reference and compatibility identification only. We are not affiliated with any OEM.
2. How do I know if a part will fit my machine?
Each product listing includes compatibility details and part number references.
If you’re unsure, just contact us with your machine model and the original part number, and we’ll confirm compatibility before you order.
3. What is your shipping time?
Most orders ship within 1–2 business days from our warehouse.
Standard delivery takes 3–7 business days, depending on your location. Expedited shipping options are also available at checkout.
4. Do you ship internationally?
Yes — we can ship to most countries.
International buyers are responsible for any customs duties, taxes, or import fees.
Transit times vary depending on destination and customs processing.
5. What payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, and Apple Pay (where available). All payments are securely processed at checkout.
6. Can I return a part if it doesn’t fit?
Yes — we accept returns within 30 days of delivery, as long as the item is unused and in its original packaging.
Installed or used parts cannot be returned. See our Return Policy for details.
7. What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery with photos of the product and packaging.
We’ll replace or refund the item as quickly as possible.
8. Do you offer bulk or wholesale pricing?
Yes. If you’re a service center, reseller, or facility manager ordering in volume, reach out to us for wholesale pricing and account setup options.
9. How do I contact customer support?
You can reach us anytime at general@derryindustrial.com or through our Contact Us page.
We typically respond within 24 hours during business days.
10. Where are you located?
We’re based in the United States, and we ship from our U.S. warehouses and distribution partners to ensure fast delivery across the country.