Returns

Return & Refund Policy

Returns
We want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, you may request a return within 30 days of delivery.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Start a Return
To begin a return, please contact us at [your email] with your order number and reason for return.
If your return is accepted, we’ll provide you with return instructions and the return shipping address. Items sent back without approval will not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
We recommend using a trackable shipping method to ensure safe delivery of your return.

Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 3–5 business days.
Please remember it can take some time for your bank or credit card company to post the refund.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at general@derryindustrial.com

Non-Returnable Items
Certain items may not be eligible for return, such as:

• Custom or special-order items

• Opened consumables or parts that have been installed or used

• Clearance or final sale items

Damaged or Incorrect Items
If you received the wrong item or a damaged product, please contact us within 48 hours of delivery with photos, and we’ll make it right immediately.

Questions?
For more information about returns or refunds, please email us at general@derryindustrial.com